We fully understand that buying from a seller the first time means taking some form of risk. This is why we offer a 30-day money-back guarantee. This means that you can return your item hassle-free and will get a full refund from us.
Digital products are a little different from physical ones, since they can only be used one time (this is true for most digital products). This is why you can only return your product if you have not activated it yet.
You have to think of it as a voucher that you redeem, once redeemed it is impossible to sell the voucher to another customer since it has been used already.
This is why we can only accept returns if you have not activated/registered the product key yet.
Even in cases when we cannot accept returns we will try to make you happy by issuing you a voucher or a discount on future purchases. This is usually not even necessary since we can fix 99.9% of errors and get the software running on your computer flawlessly.
If you were able to successfully install Microsoft Office but do not see all of the shortcuts on your desktop, please go to the office installation folder on your hard drive (use the following link to find out where that folder is)